Go-To Pet Minding
Privacy Policy
Go-To Pet Minding Privacy Policy
Last Updated 25/09/2024.
This privacy policy describes how and when Go-To Pet Minding ("I", "me", "my", "we", "us", "our") collects, uses, and shares information when you utilise its services or purchase a product from Go-To Pet Minding, contact us or otherwise use our services through our website or or its related sites/services.
By utilising or purchasing a product/service with Go-To Pet Minding or otherwise interacting with Go-To Pet Minding, you have read, understood and agree to be bound by all of the terms here and thereafter expressed by this Privacy Policy. If you do not agree with any of these terms, you may wish to leave this website and not engage in the use or purchase of the services or products provided by Go-To Pet Minding.
Please be advised that Go-To Pet Mindings Privacy Policy does not apply to the practices of third parties that we do not own or control, including Wix or any other third party services you access through us or our products. It is therefore your responsibility to refer to, understand and review each Third Party's individual Privacy Policy and to agree or not agree to their policies.
Go-To Pet Minding is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
Personal Information and why do we collect it?
Personal Information we collect includes names, addresses, email addresses, phone numbers, payment information and details of any product/service that you order/require.
This Personal Information is obtained in many ways including meet and greets, correspondence, by telephone and text, by email, via our website www.gotopetminding.com, from Facebook, from media and publications, from other publicly available sources, and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services and products to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information collected by Go-To Pet Minding includes health information regarding your pet.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party. Currently, Go-To Pet Minding engages in the use of the following Third Party Service Providers:
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Jotform (www.jotform.com) - provider of online forms (e.g. Terms & Conditions, Pet Medical Information Form) and collection of personal and sensitive information.
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Wix (www.wix.com) - provider of website design and booking submission portal
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Facebook (www.facebook.com) - social media provider and message system
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Whatsapp - social media provider and form of communication
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QRNFCID (www.qrnfcid.net) - provider of 'GO2PETiD Digital Pet ID Tags' technology for pet identification. QRNFCID User Agreement/Privacy Policy can be found here: https://qrnfcid.net/Tag/user/twcbps.aspx
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Signfaith (Shenzhen) Technology Co. Ltd. (http://www.rfidnfctech.com) - manufacturer of 'GO2PETiD Digital Pet ID Tags' and manager of QRNFCID website/technology.
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SQUARE (www.square.com) - provider of payment platform, marketing, online store website and storage of personal information.
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Outlook (www.outlook.com) - provider of email correspondance, invoices and other communication.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. Go-To Pet Minding will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at: